Returns, Exchanges & Refunds

At CEZMORIVA™, operated by Tilly’s, Inc., we want you to feel confident when shopping with us. If something about your order is not quite right, this policy explains the conditions and steps for requesting a return, exchange, or refund.

30-Day Return Period

Eligible merchandise may be returned within 30 days after delivery.

To help ensure that your return can be accepted, the item should:

  • Be unworn, unused, and unwashed

  • Remain in its original condition

  • Include all original tags and packaging, where applicable

  • Be free from stains, odors, damage, alterations, or signs of wear

  • Include valid proof of purchase or order information

Items returned in a condition that prevents resale may be declined.

Starting a Return

Before sending anything back, please contact our customer care team:

service@cezmori.com

Please include your order number, the item you would like to return, and the reason for your request.

Once your return is reviewed and approved, we will provide the appropriate return instructions and, where applicable, return shipping information.

Please do not send merchandise back without contacting us first.
Unauthorized returns may not be accepted or processed.

Received Something Damaged or Incorrect?

Please inspect your package shortly after delivery.

If you receive an item that is:

  • Damaged in transit

  • Defective

  • Incorrect in size, style, or quantity

  • Different from the product you ordered

contact us as soon as possible at service@cezmori.com.

To help us review the issue efficiently, we may ask for photographs of the item, packaging, or shipping label.

After reviewing the situation, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.

Items That May Not Qualify for Return

For hygiene, customization, or promotional reasons, certain merchandise may be excluded from standard returns.

Depending on the product and circumstances, this may include:

  • Items showing signs of wear or washing

  • Products with removed or damaged hygiene seals

  • Merchandise missing original tags

  • Personalized or customized items

  • Gift cards

  • Items specifically marked as Final Sale or non-returnable at the time of purchase

Promotional merchandise may be subject to the terms stated in the applicable promotion.

If you are uncertain about a product’s eligibility, contact us before sending it back.

Exchanges

Need a different size, style, or color?

For faster processing, we generally recommend:

  1. Requesting a return for the original item

  2. Completing the approved return process

  3. Placing a separate new order for your preferred replacement item

This method helps avoid delays caused by changing inventory availability.

European Union Customers

Customers receiving qualifying orders within the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days, subject to applicable consumer protection laws and exclusions.

Returned merchandise should generally remain unused, unworn, and in substantially the same condition in which it was received.

Where applicable, this statutory right is separate from any additional return terms offered by CEZMORIVA™.

Refund Processing

Once your approved return arrives and is inspected, we will review its condition and notify you of the outcome.

If your refund is approved:

  • The refund will generally be sent back to the original payment method

  • Please allow up to 10 business days after approval for processing

  • Your bank, card issuer, PayPal, or payment provider may require additional time before the funds appear in your account

Original shipping charges may not be refundable unless required by law or the return is caused by an error on our part.

If more than 15 business days have passed since you received confirmation that your refund was approved, please contact:

service@cezmori.com

Return Shipping

Return shipping instructions are provided after your request has been reviewed.

Where a prepaid return label is supplied, please use that label and follow the instructions provided by our support team.

Unless otherwise stated or required by applicable law, responsibility for return shipping costs may depend on the reason for the return.

For example, different terms may apply when:

  • The customer changes their mind or orders the wrong size

  • The merchandise arrives damaged or defective

  • CEZMORIVA™ ships the wrong item

Where Should I Send My Return?

Do not send returns to a company office or any address found online unless our support team specifically instructs you to do so.

The correct return destination may vary depending on the order, product, fulfillment location, or country.

After your return is authorized, CEZMORIVA™ will provide the appropriate return instructions.

A Few Helpful Reminders

Before requesting a return:

  • Keep your order confirmation

  • Keep original tags attached until you decide to keep the item

  • Avoid washing or wearing clothing you may wish to return

  • Contact us before mailing anything back

  • Use a trackable shipping method when instructed to arrange your own return shipment

These steps help us process your request more efficiently.

Questions About a Return?

Our customer care team is available to assist with return eligibility, damaged items, refund status, and other order-related concerns.

CEZMORIVA™
Operated by Tilly’s, Inc.

Customer Support:
service@cezmori.com

CEZMORIVA™ — Comfortable Shopping, Clearer Returns.