Shipping & Delivery Information

At CEZMORIVA™, operated by Tilly’s, Inc., we want your order journey to feel as simple and comfortable as the pieces you purchase from us.

This Shipping & Delivery Information page explains how orders are prepared, dispatched, tracked, and delivered, along with important information for international shipments and delivery-related issues.

How We Fulfill Orders

CEZMORIVA™ works with selected fulfillment partners and distribution locations to help serve customers across different regions.

Depending on product availability and your delivery destination, your order may ship from a regional warehouse or another fulfillment location within our network.

This flexible fulfillment approach helps us:

  • Maintain broader product availability

  • Process orders from suitable fulfillment locations

  • Support efficient international delivery

  • Keep our homewear collections accessible across multiple markets

Some orders containing multiple products may arrive in separate packages if the items are fulfilled from different locations.

Order Preparation

Every CEZMORIVA™ order goes through processing before shipment.

Standard Processing Time

Please allow approximately:

2–5 business days

for payment verification, order preparation, inventory confirmation, and packaging.

Peak Shopping Periods

During major promotions, seasonal sales, holidays, or periods of unusually high demand, order preparation may take up to:

6 business days

Business days generally exclude weekends and recognized public holidays.

Shipping Cost

A standard flat shipping fee of:

$6.99 USD per order

may apply at checkout unless a different shipping promotion, free-shipping offer, or location-specific rate is displayed.

The final shipping charge applicable to your purchase will be shown before you complete checkout.

Estimated Delivery Windows

Transit time begins after your order has been processed and handed to the shipping carrier.

Typical delivery estimates are:

United States
Approximately 8–14 business days

Canada, United Kingdom & Australia
Approximately 10–16 business days

Other International Destinations
Approximately 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual transit times may vary because of:

  • Carrier capacity

  • Destination location

  • Weather conditions

  • Public holidays

  • Customs inspection

  • Local postal delays

  • Seasonal order volume

We appreciate your understanding when circumstances outside our direct control affect delivery schedules.

Tracking Your CEZMORIVA™ Order

Once your shipment has been dispatched, tracking details will normally be sent to the email address used when placing your order.

Tracking Updates

After receiving your shipping confirmation, please allow approximately 1–3 business days for tracking information to become fully active within the carrier's system.

It is normal for a package to show limited or unchanged tracking information during the early stages of transit.

A temporary pause in tracking updates does not necessarily indicate that a shipment has been lost.

International Delivery & Customs

International shipments may be subject to customs regulations in the destination country.

Unless otherwise stated during checkout, international orders may be shipped under terms where the recipient is responsible for applicable:

  • Import duties

  • Customs charges

  • Local taxes

  • Brokerage or handling fees

These costs are not included in the product price or standard shipping charge unless expressly stated otherwise.

Customs rules vary by country, and CEZMORIVA™ cannot determine in advance whether additional charges will apply to a particular shipment.

We are also unable to control delays caused by customs authorities or local import procedures.

Need to Change or Cancel an Order?

We begin preparing orders soon after they are submitted.

If you need to request a cancellation or correct your shipping information, please email:

service@cezmori.com

within 12 hours of placing your order.

Please include your order number and the requested change.

We will make a reasonable effort to assist; however, once an order has entered fulfillment or has been dispatched, we may no longer be able to cancel it or modify the delivery information.

Customers are responsible for ensuring that shipping details are accurate when completing checkout.

Incorrect or Incomplete Addresses

Please carefully review your delivery address before submitting your order.

If a package cannot be delivered because of:

  • An incorrect street address

  • Missing apartment or unit information

  • An incorrect postal code

  • An incomplete recipient name

  • Other address information entered incorrectly at checkout

additional shipping or redelivery charges may apply.

Contact us as quickly as possible if you notice an address error after placing your order.

Package Arrived Damaged

Please inspect your shipment after delivery.

If your order arrives with visible shipping damage, contact us at:

service@cezmori.com

within 72 hours of delivery.

To help us review the situation, please include:

  • Your order number

  • Photographs of the damaged merchandise

  • Photographs of the outer packaging

  • A brief explanation of the issue

After reviewing your request, we will determine the appropriate solution, which may include a replacement or another suitable resolution.

Lost During Transit

If tracking has stopped updating for an unusually long period, please contact our customer care team so we can review the shipment information.

If the shipping carrier officially confirms that an eligible package was lost during transit, we will work with you toward an appropriate resolution, which may include a replacement shipment.

Packages showing confirmed delivery may require additional review with the shipping carrier.

Multiple Packages

Your order may occasionally be divided into more than one shipment.

If this happens:

  • Packages may arrive on different dates

  • Each package may have its own tracking number

  • Receiving one package does not necessarily mean the remainder of the order is missing

Please review all tracking information provided before contacting customer service regarding a partially delivered order.

Delivery Responsibility

Once a shipment has been marked as delivered by the carrier, customers should first check:

  • Around the delivery location

  • With household members

  • With neighbors

  • At reception or building management

  • With the local delivery carrier

If you still cannot locate the package, contact us and we will help review the available tracking information.

Questions About Shipping?

For assistance with processing status, tracking, delivery concerns, address changes, or international shipping questions, please contact:

CEZMORIVA™
Operated by Tilly’s, Inc.

Customer Support:
service@cezmori.com

CEZMORIVA™ — Thoughtfully Prepared, Carefully Delivered.